Help
Shipping & returns
Free US shipping over $75 and a 30-night sleep trial.
Draft policy. Items in [yellow brackets] are details the store owner still needs to fill in before launch.
Shipping
- Free US shipping on orders over $75.
- Orders under $75: any shipping cost is shown on the secure checkout page before you pay.
- Processing time: [processing time, e.g. 1–3 business days]
- Delivery time: [delivery estimate by region]
- Carriers: [carrier names]
- We currently ship within the United States. International shipping: [confirm]
You will get an email with tracking when your order ships.
30-night sleep trial
Try your bedding at home for 30 nights. If it is not right for you, contact us within the trial and we will help you return it.
- Condition of returned items: [e.g. clean, in original packaging]
- Return shipping cost: [who pays]
- Refund method and timing: [e.g. original payment method, 5–10 business days]
- Return address: [return address]
Damaged or wrong item
If something arrives damaged or is not what you ordered, email [support email] with your order number and a photo and we will make it right.
Cancellations and changes
Need to change an order? Contact us as soon as you can at [support email]. Once an order has shipped we cannot change it. [confirm cancellation window]
More questions? See the FAQ or contact us.